Privacy Policy

Effective Date: 1st January 2024

Thank you for choosing Softshare. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services. By using Softshare, you agree to the terms outlined in this policy.

1. Information We Collect:

   a. Personal Information: We may collect personal information such as names, contact details, and billing information to provide you with our services.

   b. Usage Information: We collect information about how you interact with Softshare, including your usage patterns, preferences, and settings.

   c. Device Information: Information about the device you use to access Softshare, such as IP address, browser type, and device identifiers, may be collected.
   
   

2. How We Use Your Information:

   a. Service Provision: We use your information to provide and improve our services, customize your experience, and troubleshoot issues.

   b. Communication: We may use your contact details to communicate with you about updates, support, and relevant offers related to Softshare.

   c. Analytics: Aggregated and anonymized data may be used for analytics purposes to improve our services and user experience.
   
   

3. Information Sharing:

   a. Third-Party Partners: We may share your information with third-party service providers who assist us in delivering our services.

   b. Legal Compliance: We may disclose your information when required by law or to protect our rights, users, or others.
   
   

4. Your Choices:

   a. Opt-Out: You can opt-out of receiving non-essential communications from Softshare by following the instructions provided in our communications.

   b. Access and Update: You can access and update your personal information through your Softshare account settings.
   
   

5. Security: We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
   
   

6. Changes to this Privacy Policy: We reserve the right to update this Privacy Policy to reflect changes in our practices. We will notify you of any material changes.
   
   

7. Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at compliance@softshare.org
   
   

8. A2P (Application-to-Person) Regulation Compliance:

   a. General Compliance:
   Softshare operates in compliance with A2P regulations governing the use of application-to-person messaging. We adhere to the guidelines set forth by regulatory bodies to ensure responsible and lawful communication practices.

   b. User Consent:
   Prior to sending A2P messages, Softshare ensures that proper user consent has been obtained. Users will be informed about the nature of the messages they may receive and given the option to opt-out.

   c. Information Security:
   In accordance with A2P regulations, Softshare employs robust security measures to protect user information and messaging content. This includes encryption and other safeguards to prevent unauthorized access or disclosure.

   d. Message Transparency:
   Softshare is committed to maintaining transparency in A2P messaging. Users will be provided with clear information about the sender, purpose, and opt-out options for A2P messages.

   e. Complaint Resolution:
   Softshare has established mechanisms to address and resolve user complaints related to A2P messaging. Users can contact our support team to report any issues or concerns regarding the reception of A2P messages.

   f. Data Retention:
   Softshare follows A2P regulations regarding the retention of user data associated with messaging. We retain data only for the necessary duration and purposes outlined in the relevant regulations.

   g. Opt-Out Mechanism:
   Users have the right to opt-out of A2P messaging services provided by Softshare. Clear instructions for opting out will be included in A2P messages, and users can manage their communication preferences through their account settings.

   h. Regulatory Updates:
   Softshare monitors changes in A2P regulations and adjusts its practices accordingly. Any updates to our A2P compliance measures will be reflected in this Privacy Policy.

   By using Softshare’s A2P messaging services, you acknowledge and agree to comply with applicable A2P regulations. Softshare reserves the right to take appropriate actions to ensure ongoing compliance and to update our practices in response to regulatory changes.

   For further information or concerns related to A2P regulation compliance, please contact our Privacy Team at compliance@softshare.org

By using Softshare, you agree to the terms outlined in this Privacy Policy. Please review this policy periodically for any updates.

Softshare.org
Softshare Compliance Team
compliance@softshare.org